The rapid evolution of Integrated Facilities Management in India integrated Facilities Management (IFM) is a fairly new business offering in India. Outsourcing of individual services had started in the early ‘90s when the concept of outsourcing was introduced in the country on the back of offshore and IT-enabled services (ITeS). Integrated delivery of Facility Management services through single-point providers, on the other hand, arrived only about a decade ago. Over this decade, we have seen the FM sector become increasingly organized. Growth & Growth Drivers Today, the size of the organized FM services industry is pegged at around USD 7.6 billion and has grown at 15-20% over the last few years. By 2020, we expect the sector to cross USD 19.4 billion. The key growth drivers for the sector have been: · Changes in the economy and economy-impacting policies · ...